RETURN POLICY

RETURN/EXCHANGE POLICY

You may return/exchange eligible purchases within 14 days of receipt of delivery for a refund or exchange if you are not satisfied with your purchase. Before returning items, please email us at cs@shop-level.com with your order number, the reason for your return and photos of the item.

Customers are responsible for costs related to shipping returns/exchanges. 
Refunds will be credited to the same card that was used for purchase.

Special Orders or custom upholstery are not eligible for a refund or an exchange.

Sale items are FINAL SALE.

Should you try to purchase something and we cannot fulfill your order we will contact you within 24-48 hours and provide a full refund.  

RETURN ELIGIBILITY

Level decorations, inc.  will only accept unused merchandise in its original packaging – we cannot accept any products that are returned damaged, used or soiled. Upon return, your item will be inspected, and a refund will be issued for products that meet these expectations.

Products that cannot be returned are: special orders, sale items and "non-returnable” items, custom upholstery or any custom items - please see product notes for details before purchase.

CLAIMS 

If your item arrives damaged, you must keep the shipping box and contact us within 24-48 hours at cs@shop-level.com for further instructions.